Privacy Policy

1. Introduction

Padhaao ("Company", "we", "us", or "our") operates the website padhaao.com ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. By using our Website, you consent to the practices described in this policy.

2. Data Collection (Information We Collect)

We may collect the following types of information:

• Personal Information: Name, email address, phone number, city, educational background, and other details you provide through forms or registration.
• Automatically Collected Information: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
• Device Information: Device type, screen resolution, and unique device identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our educational counselling services
• To personalize your experience and recommend relevant courses and colleges
• To communicate with you regarding your enquiries, including via phone, email, SMS, or WhatsApp
• To send promotional materials and updates (with your consent)
• To improve our Website, services, and user experience
• To comply with legal obligations and enforce our Terms & Conditions

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. Cookies are small files stored on your device. You can control cookie preferences through your browser settings; however, disabling cookies may affect certain features of the Website. We may also use third-party analytics and advertising services such as Google Analytics and Google Ads, which have their own privacy policies. We use these services for remarketing and audience building to show you relevant advertisements on other websites across the internet. See our Cookie Policy for details.

5. Third-Party Data Sharing & Services

We may share your information with trusted third-party service providers who assist us in operating the Website, conducting business, or servicing you. These parties are obligated to keep your information confidential. We may also share information with educational institutions or partners to facilitate your enquiries. Additionally, we may share minimal data with advertising platforms like Google for remarketing and targeted advertising purposes. We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. User Rights

In accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for processing your data
• Request deletion of your personal data, subject to legal obligations

To exercise these rights, contact us at support@padhaao.com.

9. International Users (GDPR & CCPA)

If you are accessing our Website from the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Similarly, California residents have rights under the California Consumer Privacy Act (CCPA). These rights include requesting access to, correction, or deletion of your personal data, and the right to opt-out of the sale of personal information. Padhaao processes data primarily in India. By using our services, you consent to the transfer of your data to India. Contact us to exercise these rights.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us